A Managed Service Provider (MSP) acts as an external IT team for your business, handling everything an in-house IT department would. We integrate seamlessly into your operations, providing technical support, cybersecurity, IT strategy, compliance, and more—all tailored to your needs.
Break-fix or ad hoc support is reactive—you call for help after a problem occurs, and they work to fix it. With managed IT services, many issues can be prevented before they happen. While some problems will still require a response, we already have your business fully documented, allowing us to resolve issues faster than a traditional break-fix provider.
We don’t specialize in a single industry—we support organizations across various fields. Many of our clients come from industries such as veterinary, medical, construction, automotive services, transportation, municipal, manufacturing, and professional services, among others.
One thing that sets us apart is that we don’t require long-term contracts. We believe in earning your business every day through exceptional support, not legal obligations. Our clients stay with us because they want to—and to date, we’ve never lost a client due to service quality issues.
We don’t typically offer one-time break-fix IT support, but we do take on one-time projects such as network deployments, Microsoft email migrations, and cloud server setups. Every situation is unique—reach out, and we’d be happy to discuss your needs.
Our team is in northern Indiana and southwest Michigan.
There is no minimum business size, but because of fixed overhead costs, the price per user tends to be higher for businesses with fewer than 10 users.
You’ll have a small, dedicated team. No technician amnesia here.
We currently support about 50 local businesses, with an overwhelming majority right here in Michiana.
Our fully managed IT solution includes a wide range of services, such as helpdesk support, cybersecurity solutions, Microsoft 365 licensing and management, cloud server hosting, phone systems, printers, and more. If you have specific needs, please don’t hesitate to ask!
Yes, we do have the ability to offer 24/7 remote support for those businesses that need it.
We support both! We have the expertise and tools to deploy, manage, and monitor both Google Workspace and Microsoft 365 environments.
Cybersecurity threats are constantly evolving, so we take a layered approach to protection. This includes securing every aspect of our customers’ environments, from their local networks and cloud services like Microsoft 365 to individual devices such as servers, PCs, and mobile devices. We also ensure that employees are equipped with the knowledge to recognize threats through comprehensive cybersecurity awareness training.
Absolutely! We have several customers based in the South Bend, Mishawaka, Elkhart, and Goshen areas, many of whom have both in-office staff and remote employees located in different states and countries.
If you are signed up for 24/7 support, that’s business as usual. If not, we still monitor for issues, and if a customer has an emergency outside of regular hours, we will never turn them away or make them wait until Monday.
We typically respond within 15 minutes on average, and phone calls almost always get immediate attention. We’re also happy to guarantee response times under an SLA.
We support our clients both remotely and in person. In most cases we can have someone onsite within an hour or two.
By email, from the tray icon on your computer, by phone call, or by text message to our business line.
Absolutely. We call this vendor management, and we act as the middleman between you and your other IT-adjacent vendors.
Both. Most of our clients depend on us to source and procure equipment, but that’s not a requirement.
If it’s something that isn’t end-of-life, we’ll be up front that we’ll need to learn it and support it on a best-effort basis. If it is end-of-life, it’s still best effort, but we’ll strongly recommend evaluating the risk that running end-of-life technology creates for your business.
We try to talk with our clients as much as possible, and we can also provide regular reviews, check-ins, or any reports you want to see. We like to be as available as you want us to be.
We ensure your data is secure through advanced encryption, continuous monitoring, and multi-layered cybersecurity measures including limiting access, regular backups, and security training.
Yes, we can assist a business with compliance requirements including HIPAA and PCI, as well as others.
We protect against ransomware and phishing with 24/7 monitoring, advanced threat detection, and proactive security measures. Our MDR platform secures all PCs, servers, and Microsoft 365 accounts, detecting threats and isolating attacks before they can spread. Additionally, we implement preventative security measures and provide cybersecurity awareness training to help staff recognize threats before they escalate.
We back up critical data across servers, PCs, and Microsoft 365 while ensuring recovery meets business needs. Local and cloud backups enable quick restoration—whether on-site or in the cloud—minimizing downtime in case of disaster.
Absolutely, we think cybersecurity awareness training is an invaluable tool to combat security risks for an organization, so we highly recommend it for all businesses.
Traditional antivirus works well against executable malware, but it doesn’t handle fileless malware or other behavior-driven threats. That’s where EDR comes in. And if something launches in your environment at 2 a.m. on a Sunday, MDR is what’s watching - it stops the activity and isolates the affected devices. Both sit inside our broader cybersecurity and risk services.
Yes, absolutely. Completing those applications accurately is what makes sure you’re actually paid when you file a claim.
Yes. For any medical clients bound by HIPAA, we can complete a BAA.
If it’s a computer or server, disconnect it from the internet immediately. If it’s email, immediately block sign-ins, revoke all existing sessions, and check for newly registered MFA methods.
In either case, if you have cybersecurity insurance, notify your carrier. If you have an existing IT provider, call them right away. If you don’t, call us at (574) 387-6232 and we’ll walk you through incident response.
Yes to both.
We perform regular security assessments in-house, and we work with a partner company to provide vulnerability scanning and penetration testing.
Yes, absolutely.
Typically, our monthly services are broken down into a few key line items: Per Location, Per Device, and Per User. This structure allows for easy scalability as your business grows or shrinks.
All services are month-to-month, with a 90-day cancellation policy. The reason for this policy is that transitioning away from an IT provider can be complex, and we want to ensure that all parties have ample time to make a smooth transition without feeling rushed.
No problem at all. That’s the beauty of our pricing model.
Nope! The only items not explicitly included in our fully managed IT service are projects. Projects are additional services that require a quote and approval before completion. A project is typically defined as any task that requires planning and has a definitive start and end.
Yes, we don’t charge for providing a discovery meeting.
It depends on the size of the business, any compliance requirements, and the full scope of services, but typically anywhere from $150 to $225 per user per month. That covers our full managed IT services.
The monthly fee covers everything needed to keep your business running, secure, and low-risk. That usually means managing and protecting your network, your devices - computers and servers - and your identities (Microsoft 365 users). It includes day-to-day help desk support, backup of critical data, and the security layers that sit on top of all of it.
A project is anything that requires planning and has a defined start and end. Replacing a server and migrating its data and applications is a project. So is moving from a local domain to Microsoft Entra and Intune. Managed clients also accrue an annual credit toward project work through our strategic improvement fund.
Every managed client accrues an annual project credit, starting at 5% of your monthly spend. You can put it toward improvement work - a server replacement, a network refresh, a move to Entra and Intune. We recommend where it’s best spent, you decide. Most providers quote every project cold, so improvements get deferred until something breaks. This makes the conversation about what to fix next instead of whether you can afford to.
Typically there is some sort of onboarding charge, but we’ve been known to waive it from time to time.
It’s transition protection. Switching IT providers is a big undertaking, and we don’t want you to feel forced to rush it. If you’re fully moved off us in 50 days, we’re fine finalizing at 60 instead. We’re human about it.
There’s no wrong answer here. We can provide them and handle procurement and assignment for you, or we can manage the tenant while you bill directly with Microsoft. Either way, we handle the Microsoft 365 administration.
We hand over a runbook of all documentation about your environment as part of the offboarding process.
To get started: Reach out to us via phone at 574.387.6232, via email at [email protected], or through our website contact form. We’ll schedule a “right fit” conversation—either over the phone or in person—to learn about your business and the challenges you’re facing. If we both agree that our businesses could work well together, we’ll proceed to the proposal stage.
The onboarding process typically takes about a month or so on average, depending on the complexity of your business and IT environment.
No, there is no business interruption when switching to 574 Technologies. Any services that can cause downtime are migrated outside of operating hours to prevent interruption.
Yes, absolutely! We refer to this as "Co-Managed IT Services," where the relationship is shared between your internal staff and our outsourced team. This structure can be tailored in various ways to meet your specific business needs and goals.
It’s not very involved on your end. We need brief access to your computers, your network, and your cloud environments, and then we can start documenting and managing. There’s usually no downtime during onboarding, and minimal time from your team beyond answering the occasional question.
We’ve taken over clients from a majority of the IT providers in Michiana and haven’t yet run into a refusal to hand over access, so it’s not something we worry about. If it did happen, we have options.
A few agreement documents to sign, then passwords and physical access, and we’re off to the races.
Yes. Many of our clients started as one-time consulting or security projects. You can see a few examples in our case studies.
All of Michiana, including Elkhart, Goshen, Mishawaka, South Bend, Middlebury, Bristol, Plymouth, Nappanee, LaPorte, Wakarusa, Niles, Edwardsburg, Three Rivers, Sturgis, Shipshewana, LaGrange, and more.
Yes. We’re headquartered in Elkhart and we’re happy to come to your office - sometimes that’s preferred.
Yes to both. We can support branch locations outside the Michiana area, remotely and onsite.
It depends. If most of your work happens inside the Microsoft 365 apps, Copilot can be a great fit - and because it keeps your data inside your own tenant, it’s a strong option if you handle protected information. If you’re more interested in tying together tools outside Microsoft 365, it may not be the right choice. It’s genuinely case by case.
Two parts. First, block access to the AI tools you haven’t approved. Second, pick one you do approve of and put usage policies and governance controls behind it. Blocking alone tends to push people toward workarounds.
Yes, and we recommend having one. It’s part of how we approach AI implementation.
The useful stuff is pretty boring. Writing and cleaning up documents, summarizing long email threads, and finally getting SOPs out of people’s heads and onto paper. Most clients your size get back a few hours a week. Nobody’s cutting staff over it. Someone still has to check the output, and if you’re handling client or patient data, that needs setting up properly first.
It certainly can. Unmanaged AI with no data loss prevention or governance behind it is a recipe for disaster. That’s one of the things that makes Microsoft 365 Copilot a strong contender for regulated businesses.
Almost certainly. We’ve never run into a situation where we couldn’t port an existing number to a new service. Porting is a standard part of every VoIP deployment we do.
On cable, broadband, or fiber, call quality is usually reliable. It can work on DSL or fixed wireless, but bandwidth and latency make reliability more of a concern.
Our VoIP solution includes free desk phones in most cases. We can also reuse your existing devices if they’re modern and still supported by the manufacturer.
Typically $20 to $30 per user per month, though it depends heavily on the features you need. We can mix and match to keep costs down for users who need less, and shared or resource phones cost less than a standard user seat.
Desk phones and computers won’t be able to place calls, but you can switch to the mobile app on your cell phone or tablet and keep working over Wi-Fi or cellular.
Yes. Windows 10 reached end of support in October 2025, which means Microsoft no longer patches newly discovered security vulnerabilities. The longer you stay on it, the more risk it carries for your business.
It depends heavily on your business, your use case, and your risk tolerance. Cloud gives you scalability and redundancy without ever buying server hardware again, but it’s a recurring cost that never goes away. We evaluate this case by case - there’s no one-size-fits-all answer.
Every four to five years, unless you start seeing performance fall off sooner.
That’s really a question for your CPA. Setting aside CapEx versus OpEx, one benefit of leasing is that you get updated computers every three years, so your fleet stays inside the optimal performance window.