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Supported Technology Platform

Our Supported Technology Platform

These are minimum standards for hardware and software that you need to have in place in order for us to meet Our Service obligations. We will update this list from time to time as certain technologies age and other technologies are released and tested by us. If an item requiring support does not meet our Minimum Standards, it will be at our sole discretion whether we charge you for any time incurred for supporting that item. Please note that all virtualization and cloud technologies require active vendor support agreements/licensing, even if listed below.

Servers

Dell, HP, Lenovo, or Carbon Systems with the following characteristics:

  • Redundant PSU
  • Warranty: Current
  • CPU: Intel Xeon
  • RAM: 16+ GB
  • OS: Windows Server 2016+
  • Storage: RAID
  • Dell iDRAC, HP iLO or similar

Computers

Business or Enterprise models with the following characteristics:

  • Make: Dell (Optiplex, Latitude, Vostro, Precision) / Microsoft Surface / HP (Pro, Elite & Z Series) / Lenovo (ThinkPad / ThinkCentre) / Carbon Systems Laptops or NUCs
  • Warranty: Current
  • CPU: Intel i5+, 8th Gen+
  • RAM: 8+ GB
  • Storage: 256+ GB Solid State Drive (SSD)
  • TPM for Full Disk Encryption

Firewalls/Routers

  • Meraki MX
  • Untangle Hardware (not BYOD)
  • Netgate
  • Sophos
  • Fortigate

Switches

  • Meraki MS
  • Unifi
  • Aruba HPE (Instant On or not)
  • Datto
  • FortiSwitch

Wireless Access Points

  • Unifi UAP
  • Meraki MR
  • Datto AP
  • Aruba Instant On
  • FortiAP

Email, Productivity Platforms

  • Microsoft 365 for Business
  • Google Workspaces

Cloud Platforms

  • Microsoft Azure
  • Amazon Web Services

Operating Systems

  • Windows 10 Pro and up
  • Windows Server 2016 and up

On Premise Storage

  • Synology
  • QNAP

Virtualization Technologies

  • Hyper-V
  • VMware