Another IT company said two weeks. We had them back online in three days.
The situation
A dental practice in Goshen, completely dead in the water.
A storm-related power surge took out the firewall at a Goshen dental practice, and it took everything with it. No secure internet access. No ability to process credit card payments. Staff showing up to work with patients scheduled and no way to operate normally.
This wasn't a slow-burn IT problem. It was an immediate, every-hour-costs-money emergency for a healthcare practice that couldn't afford to wait.
The problem
Their existing IT company couldn't get there for two weeks.
The practice called their IT provider first — the one they'd been relying on. The answer was a two-week wait. For a business that can't collect payment, can't access clinical web resources, and can't operate with confidence on their network, two weeks isn't a timeline. It's a crisis.
Beyond the immediate operational pain, a dental practice without a functioning firewall is also a HIPAA liability. Patient data, insurance systems, and clinical tools all depend on a secure, properly configured network. Leaving that broken wasn't just inconvenient — it was a compliance risk they couldn't sit on.
What we did
Moved immediately. Ordered, scheduled, and installed within days.
When the practice reached out to us, we treated it like what it was — an emergency. We assessed the situation, identified the right replacement firewall unit, got it approved and ordered the same day, and had an installation scheduled before most IT companies would have even called back.
From initial call to fully operational network: three to four days. The replacement firewall was configured properly for a healthcare environment — secure browsing, appropriate access controls, and a network they could trust again. No corners cut, no temporary workarounds left in place.
The result
Back online, back to taking payments, back to normal.
Within days of contacting us, the practice had a functioning, properly secured network. Credit card payments were back online. Staff could access the clinical websites and insurance portals they depend on to do their jobs. The compliance risk was resolved, not patched over.
They came to us as a one-time emergency project. The response spoke for itself.
We called our IT company and they couldn't get to us for two weeks. We couldn't take payments or get online. 574 Technologies had us back up and running in just a few days. I don't know what we would have done otherwise.
— Practice Owner, Dental Office, Goshen INDealing with an IT emergency right now?
Call us directly. We move fast when it matters.