Broken promises from their last IT provider — and a compliance deadline they couldn't miss.
The situation
A growing practice let down by the provider they trusted.
This Mishawaka behavioral health practice came to 574 Technologies frustrated. Their previous IT provider had made commitments they never delivered on — timelines that slipped, projects that stalled, and a practice left without the IT foundation it needed to grow. By the time they reached out to us, trust in their IT support was essentially gone.
Rebuilding that trust started on day one of onboarding. And one of their first requests made clear what was at stake: they needed help establishing the IT security controls required to accept insurance reimbursements from state and federal programs — a critical revenue stream for a practice serving their patient population.
The problem
No documented IT controls, no path to compliance, no way to bill insurance.
To qualify for state and federally funded insurance programs, behavioral health providers have to demonstrate that their IT environment meets specific security and privacy standards. That means documented policies, not just good intentions. Without them, the practice couldn't prove their controls to payers — and couldn't access a significant portion of the reimbursement they were entitled to.
They were handling protected health information and personally identifiable data every day with no formal framework in place. No written policy on how data was accessed, stored, or protected. No documented process for handling a security incident. From a compliance standpoint, they were exposed — and they knew it.
What we did
Built a comprehensive IT security policy framework from the ground up.
We started by mapping their specific compliance requirements — what the payers required, what HIPAA mandated, and where the gaps were between those standards and their current state. From there, we built a policy package of more than 30 individual IT security policies covering every aspect of how their practice manages technology and data.
Policy areas covered
Each policy was written to be practical and enforceable — not just a document that sits in a drawer. The goal was a framework the practice could actually point to, train staff on, and present to payers with confidence.
The result
Documented controls, proven compliance, and a practice back on track.
The practice now has a complete, documented IT security policy framework that meets the requirements of their state and federal payers. When they need to demonstrate their controls — to an insurance program, an auditor, or a partner — they have the documentation to back it up.
Beyond the compliance milestone, the policies gave the practice something their previous IT situation never provided: clarity. Every staff member knows how data is handled, what's expected of them, and what happens if something goes wrong. That kind of structure is what lets a healthcare practice grow without constantly worrying about what they might be missing.
Our last IT company kept promising they'd get to it and never did. 574 Technologies came in, figured out exactly what we needed, and built the whole thing. We finally have the documentation we need to work with our insurance payers the way we should have been able to all along.
— Practice Administrator, Behavioral Health Services, Mishawaka INNeed to meet compliance requirements for your practice?
We know what healthcare-adjacent businesses need and how to get there efficiently.